Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sgfunlimitedfavor@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sgfunlimitedfavor@gmail.com.

Personalized and Made-to-Order Products

SGF Unlimited LLC creates personalized and made-to-order products. Because customized products are created specifically for each customer and cannot generally be restocked or resold, personalized product sales are final once supplies have been purchased, personalization has begun, or production has started.

Customers are responsible for carefully reviewing all names, dates, wording, colors, quantities, images, themes, and other personalization details before submitting an order. SGF Unlimited LLC is not responsible for mistakes contained in information supplied or approved by the customer.

Cancellations

Cancellation requests must be submitted as soon as possible. An order may be canceled only if supplies have not been purchased and production or personalization has not begun.

Once supplies have been ordered, personalization has started, or production has begun, the order cannot be canceled or refunded.

Damaged or Incorrect Items

Please inspect your order immediately after delivery or pickup.

If your order arrives damaged or SGF Unlimited LLC made an error, contact us within three calendar days of delivery or pickup. Please include:

  • Your name
  • Order number
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging, if damaged during shipping

Approved claims may be corrected, replaced, or refunded at the discretion of SGF Unlimited LLC.

Shipping and Delivery Issues

SGF Unlimited LLC is not responsible for:

  • Incorrect or incomplete addresses supplied by the customer
  • Delays caused by shipping carriers
  • Packages marked delivered by the carrier
  • Stolen packages
  • Missed event dates caused by carrier delays
  • Venue restrictions or refusal of items by a particular event venue

Customers are responsible for reviewing their venue’s current bag and prohibited-item rules before attending an event.

Final-Sale Items

Personalized products, digital products, clearance items, gift cards, and items marked final sale are not eligible for return or exchange unless SGF Unlimited LLC made an error or the product arrived damaged.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds (custom items excluded)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sgfunlimitedfavor@gmail.com.